Terms of service
Our service is to facilitate the delivery of online language courses between language tutors and students. All registered users agree that our website onlingo.eu and our employees and technology partners are not responsible for the provision or quality of any service provided by a tutor to a student, and that the website onlingo.eu operates only as an intermediary between registered tutors and registered language students.
All registered language students agree that onlingo is acting as intermediary for them for the purpose of booking lesson time with a language tutor. Language tutors and language students make agreement about the hours and fees directly with each other , with onlingo.eu only facilitating the transaction on the part of the language student.
Any registered user agrees that by using Services and providing the respective consent, agrees to enter into a legally binding contract with Onlingo and indicate an unconditional acceptance of these Terms, on his/her behalf and, if a registered user is a representative/parent/legal guardian, on behalf of the person/child represented by him/her, that uses our Services.
If you do not accept these Terms of Service, please, do not use the Website and do not click “Sign up as a student/tutor” (or similar) and do not use the Services through onlingo.eu or its Apps.
General Terms - All Users
These terms of service may be changed at any time. By registering at onlingo any user has automatically accepted any amendments to these terms of service.
All registered users are responsible for the content and accuracy of any information supplied by them. All users agree not to have any claim, demands for damages of any kind which may arise due to use of any information found at onlingo.eu, its systems and its supporting infrastructure.
All users agree to exclude the officers, directors, employees, agents, affiliates and third parties of onlingo, from any liability for loss arising from the use of onlingo.eu and from the acts or omissions of other users (including unauthorized users, or "hackers") of onlingo.eu , including its supporting infrastructure.
Onlingo.eu maintains the right to close the account of any user for any reason defined as breach of these terms of service. No refund, payment or compensation of any kind will be made to such a user.
Onlingo Live is the core technology used within Onlingo platform, and it is an online learning environment to carry live video lessons between Learners and Tutors.
Obligations-Responsibilities of Users
All users confirm that they can form legally binding contractual relation under their applicable law. Thus, our services may be used only by individuals who are 18 years and older . Individuals under the age of 18 can use our Services only under the supervision of a Parent/Legal Guardian. In this case, the Parent is responsible for any and all activities of the Student.
Users must not use copyright material, trademarks or other protected proprietary information in any way without the written consent of the owner of such material.
User Registration & Tutor verification
We require all Tutors to pass a verification, which confirms the validity of Tutors' ID (passport, driver’s license etc.) and claimed educational qualifications (educational background documents, as diplomas, certificates etc.). However, We may not control and are not responsible for the information provided by any Tutor.
WHILE WE USE ALL POSSIBLE EFFORTS TO CONFIRM THAT EACH TUTOR ON OUR MARKETPLACE IS A QUALIFIED INSTRUCTOR, WE ARE NOT ABLE TO PROVIDE 100% GUARANTEES REGARDING THE TRUSTWORTHINESS OF TUTORS BACKGROUND AND THE INFORMATION THEY PROVIDE VIA OUR WEBSITE.
WHEN INTERACTING WITH OTHER USERS YOU SHOULD EXERCISE CAUTION AND COMMON SENSE TO PROTECT YOUR PERSONAL SAFETY AND PROPERTY.
Booking and Payment of lessons
Students are liable directly to the selected tutor for the total published fees per lesson, plus any additional service fee. Any effort, any attempt or any communication by a student in order to avoid paying fully the fees, or bypassing the booking process , or to arrange lessons outside the onlingo marketplace is considered a breach to these terms and will result in the closure of the account of the student involved.
Cancellation / Rescheduling of lessons
Students may reschedule or cancel a lesson through their account up to 12 hours before the lesson is due to start.
Where a student cancels a lesson less than 12 hours before the planned start of the lesson or fails to attend a lesson, the teacher has the discretion to decide if to reschedule the missed lesson.
Where a language tutor cancels or misses a lesson, students are entitled to reschedule the lesson during another day/time agreed with the tutor.
Problem / dispute resolution
Where there is a dispute by a registered student with respect to a language lesson delivered by a registered tutor, a student has 24 hours following the lesson to report the problem through his/her account. Any lesson which is not disputed within 12 hours after the lesson planned time, using the correct procedure , will be regarded as successful and complete.
Where a lesson is disputed within 12 hours using the correct procedure, all users agree to Onlingo acting as the intermediary. All users accept that the decision of Onlingo will be final and binding users involved.
User Account Security and Administration
A user may not (i) create more than two accounts (one as a Tutor and one as a Student) to access the Website, (ii) share his/her Login details with any third party nor (iii) transfer his/her account to any third party.
We are not responsible for losses or damage caused by your failure to safeguard your login and password. As a result of such cases, we may terminate any Login details in our sole discretion; Subsequently, a User may lose the right to create a new account to access the services provided through our website if a user’s prior Login details have been terminated by Onlingo.
In case the account or profile is passive for more than 180 (one hundred eighty) days following the last payment (and held no lessons and/or received no payment), it will be considered expired and gets deactivated, but not delisted.
Language tutors may close their account at any time subject to the completion of any outstanding lessons.
Language students may close their account at any time. If they have any paid lessons not yet delivered, then they can only arrange to attend the lessons before closing the account. A money refund for the paid not yet delivered lessons can not be provided.
At Onlingo we use 3rd party payment services which facilitate transfer and receipt of funds as payment for lessons booked through our Website . With such payments, a User agrees that such activities are subject to our additional payment terms specified in the Refund and Payment Policy.
Communication between Users ( student – tutor)
Onlingo reserves the right to monitor communications between users. All users consent to the monitoring of communication, via any of the channels onlingo provides , in order to protect the integrity and security of Onlingo marketplace , to protect all users from abuse, and to detect and prevent any fraud.
Onlingo does not take part in direct interactions between Students and Tutors, but onlingo may automatically monitor the communication between Users only in case:
- We may find the content posted by Users on the Website doubtful or damaging the rights of other Users;
- We may need to improve our Services.
Our lesson booking system automatically regulates interactions between Students and Tutors to fulfil the cancellation policy of the Service. The Services provide connection to Tutors who are available and willing to be engaged by Students and Parents as independent freelancers-contractors. Subsequently, the listed Tutors control all aspects of the lessons. Students are responsible for selecting the right Tutor for their needs. Students should review and investigate each Tutor's self-reported qualifications, education, and experience, as well as reviews from other Students. In the case of non adult learners we recommend that all tutoring sessions should be supervised by a responsible adult. Onlingo does not have control over transactions between Users except the situations when Onlingo shall regulate the payments and lessons dispute.
Students may invite another individual who is not, and has never been, a registered user of Onlingo with a referral link. Clicking on this referral link entitles the newly registered Users to a 5€ discount off their booking of first fully paid lesson. The referral link will be valid for 30 days.
The existing student/user who refers the new student will be entitled to receive 1 lesson free with any Tutor on Onlingo, and it is valid only for 30 days.
While using the Services at Onlingo, a User agrees that will:
- Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws etc.;
- Provide accurate information to us and keep it updated;
- Use the Services and Website in a manner that is lawful, relevant and proper to the applicable laws.
- Allow the use of Tutor introduction video in various channels, such as YouTube, Instagram, and Facebook.
- Consent/agree to any marketing and promotion initiative of Onlingo to increase the bookings of lessons, including , but not only, special package discounts;
- Use the Website content and Onlingo services within the applicable law. Any use that is beyond outside applicable laws, found inappropriate and/or offensive may result in suspension and/or termination of a User with or without notice.
A User may view, copy, download, and print Content that is available on this Website , subject to the following conditions:
- The Content may be used solely for internal informational purposes. No part of this Website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose;
- The Content may not be modified;
- Copyright, trademark, and other proprietary notices may not be removed.
Onlingo is not responsible or liable for the conduct of Users or for views, opinions and statements expressed in Content submitted for public display through our Website. Even though we verify before posting part of the information created by Tutors, we do not prescreen information posted online subsequently by any of the registered Users . We are acting as a platform for such distribution , thus we are not responsible for Content published by the Users- members of Onlingo .
Website content availability
Onlingo has developed this website as a service to the user community that visits the Website subject to these Terms. Users are responsible for obtaining any equipment and Internet service necessary to access our service and for paying any fees for the equipment and Service users select. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice.
Notifications from Onlingo
We will communicate with Users by email or by posting communications on this Website. Users consent to receive communications from us electronically and agree that these electronic communications satisfy any legal requirement that such communications be in writing. If a User fails to respond to an email message from Onlingo regarding violation, dispute or complaint within 2 (two) business days, we will have the right to terminate or suspend the User from using our Services. To stop receiving specific communications , a Student User needs to submit a request to us in order to change the types and frequency of such communications.
DISCLAIMER OF WARRANTY
USE OF THE SERVICE IS ENTIRELY AT ANY REGISTERED USER’S OWN RISK. ALL LIABILITY OF ONLINGO IS EXCLUDED IN CONNECTION WITH ANY INTERACTIONS, CORRESPONDENCE, TRANSACTIONS, AND OTHER DEALINGS THAT USERS HAVE WITH ANY THIRD PARTIES, INCLUDING, AND NOT ONLY, STUDENTS, PARENTS OR TUTORS FOUND ON ONLINGO .
UNDER NO CIRCUMSTANCES ONLINGO WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY USER RELYING ON ANY INFORMATION AND / OR ANY CONTENT ON THIS WEBSITE. IT IS USER RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THIS WEBSITE.
ANY USER ACCEPTS THAT THE WEBSITE AND ALL CONTENT ON IT AND ACCESSIBLE FROM THIS WEBSITE ARE BASED IN PART ON LISTINGS PROVIDED BY TUTORS, WHICH ARE NOT FULLY VERIFIED , AND THAT ANY TUTOR CONTENT ACQUIRED THROUGH THE USE OF THE WEBSITE IS AT USER SOLE RISK AND DISCRETION.
WE PROVIDE NO WARRANTY OF ANY KIND THAT:
(I) THE INFORMATION AVAILABLE ON THIS WEBSITE IS FREE OF ERRORS;
(II) THE FUNCTIONS OR SERVICES (SUCH AS, BUT NOT ONLY, MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) PROVIDED BY THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS;
(III) DEFECTS WILL BE CORRECTED, OR
(IV) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER ONLINGO NOR ITS AFFILIATES IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, BETWEEN USERS.
ONLINGO AND ITS AFFILIATED ORGANISATIONS AND TECHNOLOGY PARTNERS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL DATA SUPPLIED BY USER WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS. IN ADDITION, EACH STUDENT OR PARENT IS RESPONSIBLE FOR SELECTING THEIR TUTOR AND ONLINGO DOES NOT WARRANT ANY LESSONS BOOKED BY A STUDENT OR PARENT AND DO NOT RECOMMEND ANY PARTICULAR TUTOR.
ONLINGO DOES NOT PROVIDE ANY WARRANTIES OR GUARANTEES REGARDING ANY TUTOR’S PROFESSIONAL ACCREDITATION, BACKGROUND OR ANY OTHER QUALIFICATIONS.
IN NO EVENT ONLINGO TO BE LIABLE TO ANY USER OF THIS WEBSITE OR ANY OTHER PERSON FOR ANY DIRECT OR INDIRECT DAMAGES ARISING OUT OF THE USE OR MISUSE OF THE WEBSITE OR ANY OF ITS CONTENT , DESPITE THE FACT THAT IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
THE USER AGREES THAT THE TOTAL LIABILITY IN CONNECTION WITH THESE TERMS SHALL NOT BE MORE THAN THE AMOUNTS, IF ANY, A USER PAID AS SERVICE FEE TO ONLINGO FOR THE SERVICES IN THE LAST THREE MONTHS. ANY CLAIMS BROUGHT BY A USER MUST BE BROUGHT BY USER AS AN INDIVIDUAL CAPACITY, AND NOT AS CLASS ACTION.
All the services and provision of any facilities through the Onlingo platform and marketplace are governed by the framework of the EU laws regarding online business.
A User may not use the access to the Onlingo platform to solicit for any other business. Also, a User may not solicit for any purpose, except the interaction for the service of language course delivery via the Onlingo Live service. Finally, a User may not collect any info/data from the website and its service without the prior written consent of Onlingo.
If any User has any questions or needs additional information regarding these Terms of Service , he/she may contact Onlingo at : firstname.lastname@example.org